Reduction of Administrative Burdens for Enterprises: The One Stop Shop Experience in Italy

The Italian one stop shop policy has been a central part of a far-reaching reform package (the so called Bassanini Laws) whose cornerstone was law no. 59 of 1997, from which stemmed a (still ongoing) cascade of national and local laws and regulations. The objective of the OSS policy is twofold: a) bureaucratic simplification of administrative procedures for potential and actual entrepreneurs and b) territorial marketing for less developed regions. Intense efforts have been devoted to introducing the OSS concept throughout the country. The OSS policy is implemented with the support of the Ministry for Public Administration, which liaises closely with regional government and public and private actors (municipalities, chambers of commerce, entrepreneurial associations and other so-called third-party entities (TPEs).